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Terms and conditions

 n.b. The Company = The London Mint Office Ltd

Terms and Conditions of Sale

1.The London Mint Office reserves the right to refuse to supply any customer.

2.All goods shown are subject to availability and may be withdrawn at any time.

3.All prices shown are in British Pound sterling and include VAT where applicable at the current rate.

4.The Company will aim to deliver all goods within 28 days of accepting your order. If we are unable to deliver within 28 days, you will be offered a revised delivery date or substituted goods or, alternatively, you have the right to cancel your order. If you exercise your right to cancel, a full refund for any prepaid goods will be provided.

5.Under the Distance Selling Regulations 2000, you have the right to cancel your order within 14 days, starting with the day after you receive the goods. You may do this by calling customer care on 0330 024 1001 or through our website or in writing.

5.1   A full refund will be issued on receipt of the returned goods; however we reserve the right to set-off any other unpaid balances prior to processing your refund.

5.2   The cost of returning the goods to the Company under this clause will be met by the Company providing that you retain proof of postage and use the service which covers the value of the goods in case of loss.

6.Customers should take all reasonable care with goods while they are in their possession.

6.1   Legal and beneficial title to the goods shall remain with the Company until such time as the Company has received payment of the purchase price of any other goods or services previously or subsequently supplied by the company to the customer whereupon such title shall pass to the customer.


14 Day “No Quibble” Returns Policy

7.In addition to your statutory rights, the Company provides a “No Quibble” returns policy which allows you to return any goods (except personalised goods), providing that they are returned within 14  days of receipt, complete and in a condition as good as when they were delivered. Receipt of goods takes place on the date of delivery or alternatively 5 working days from invoice date.

7.1   Should you wish to return any goods under our ‘No Quibble’ policy, please call customer care on 0845 120 3086 and you will be provided a pre-paid postage label. You must retain proof of posting for all returned goods.


8.Payment is due and is required on receipt of invoiced goods, or on or before the due date specified on the invoice irrespective of the 14 day returns period. In the event of non-payment we reserve the right to:-

8.1   Charge interest on overdue invoices at a rate of 4% above the base rate of HSBC’s lending rate in force from time to time accrued on a daily basis from the date payment became due to the date payment clears.

8.2   Charge a late payment fee for overdue invoices plus an additional fee to cover expenses incurred in providing the buyer with written or verbal reminders, or for passing the overdue debt to a solicitor or authorised third party for legal proceedings or for tracing and collection.

8.3   Charge a fee to cover the costs and administration incurred by the seller for processing unpaid cheques, direct debits, declined, refused, rejected or disputed card payments and for processing rejected or refused payments for other payment types not mentioned.

8.4   Charge a fee for providing the buyer or an authorised third party for the retrieval, copying and dispatch of copy invoices or statements.

8.5   Suspend or cancel an application, order or account without notice.


9.The Company offers a voucher policy for repurchased goods at its discretion. The vouchers will be a percentage the noted value of the

repurchase which must be redeemed within 12 months of the issue date unless an alternative agreement has been made. These vouchers will be limited to the purchase of comparable products as defined by the Company.

Credit Limit

10.A credit limit will be applied to your account at the Company’s discretion and subject to account approval in accordance with our internal credit  

policy which may include conducting a credit search using a licensed credit reference agency.

Customer Care

11.The Company is committed to providing customers with high quality products and service. If you have a question concerning any aspect of our service, please visit our website on or e-mail us via

Data Protection

The Company complies with the conditions of the Date Protection Act and will only supply your details to contracted third party partners for processing purposes. The Company follows the Code of Practice of the Direct Marketing Association.

These terms and conditions do not affect your statutory rights.


How to make payment


Credit or Debit Card: Please have your preferred card to hand and contact our customer care team on 0330 024 1001 Monday to Friday between the hours of 09:00 - 17:30 with the exception of UK bank holidays. A Customer Service representative will be available to process your payment and provide assistance should you have any questions. We accept all cards except Diner Card. There is no extra charge for payment by card.


Internet & Telephone Banking: For payment through internet or telephone banking please quote The London Mint Office Ltd Bank account 22048647 and sort code 40 26 12. Please ensure you enter or quote the 10 digit London Mint Office customer number beginning‘60’ as the payment reference. The customer number can be found in the top right of the invoice or reminder letter.


Direct Debit: For ease of payment contact Customer Care on 0330 024 1001 to set up a direct debit for future payments. This method of payment is recommended for customers who have enrolled in an instalment payment plan.


Cheque or Postal Order: Should be made payable to The London Mint Office Ltd and sent to the freepost address shown on the front of the invoice or reminder letter, or in the enclosed business reply envelope. Please ensure you enclose the original remittance slip from the invoice(s) or reminder letter(s) you are making a payment for. To avoid processing delays, the reverse of the cheque or postal order should be endorsed with your name, address, invoice numbers and customer number.